The Manager of E-Com Customer Experience & Fulfillment will be responsible for leading and developing our already present and amazing web team. This role will cover all E-commerce customer experience issues as well as all web-related systems – everything from packaging, the speed at which orders go out, customer issues, email and phone responses – as well as streamlining the operations side of things and monitoring web inventory. This role requires an individual that has the relentless desire to provide amazing customer service, as well as understanding how to run things smoothly, efficiently and managing a team with kindness and understanding. This will require a highly hands-on manager who is sincere, passionate, and motivated to provide the best possible care to our customers and to manage an amazing group of people.
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